Covid-19 Secure Policy

PLEASE DO NOT TRAVEL IF YOU HAVE ANY SYMPTOMS OF CORONAVIRUS

We are really looking forward to being able to open our doors again to guests and obviously the health, safety and wellbeing of our revered guests is paramount so with this in mind, we have implemented some new policies to help us all during these new normal times:

 

  • Where possible we will try and operate with just 2 rooms occupied at any one time (but fully appreciate that when we do already have bookings for all 3 rooms we will all have to our bit to socially distance from each other)

  • All hard surfaces are sanitized with professional cleaning products which pass the requirements of BS EN 13697

  • All guest crockery, glassware and cutlery is washed in the dishwashers

  • The linen is professionally laundered to BS EN 14065 & HTM 01-04 as it always has been

  • Hand sanitizer (min of 70% alcohol) will be available for guests’ use throughout the B&B and we ask you to use it whenever you like. We will also leave sanitizing wipes available so you can sanitize the stair rail etc after you have used it, should you wish to.

  • Bedroom keys will be left in the back of your bedroom door for when you check in and upon check out, please leave them in the same place where they will be sanitized in time for the next guest

  • Although bedrooms will be cleaned during your stay as usual, Nettie will no longer be remaking the bed whilst you are with us to minimize creating an aerosol

  • There may be times when more than one room checks in/arrives at the same time, so on these occasions please just remain in your car or (or if it’s lovely weather) just loiter outside for a few minutes until the other guests have disappeared from view!

  • For the sanity of all mankind, cake is essential! So when I serve your check-in treats you may prefer to enjoy your cake etc in either your room, outside on the terrace, or in the Parlour if there is no one else there so please just let me know when you check-in

  • Breakfast: unfortunately the graze-as-you-go cold buffet will no longer be possible so we will now take your order the evening before for your choice of juice, pastries, fruit salad, other fruits, yogurts etc. Hot breakfast orders will be taken as usual that morning but with Nettie standing a little further away than usual!

  • Condiments, S&P, and conserves will no longer be available on tables or on the sideboard as we will be offering single use sachets (upon demand) and your choice of conserve will be brought in an individual dish to your table

  • When there are 3 rooms staying we will try and stagger breakfast times a little if possible but now there are only two tables in the dining room, with the third one in the parlour (and remember there is always al fresco dining for those sunny and warm mornings!)

  • And if you prefer, you can always have an exciting (and filled to the brim!) continental style breakfast bag delivered to outside of your bedroom door at the time you ask for

  • Feel free to order/collect takeaways from our wonderful local pubs who are being very enterprising by offering a takeaway menu and come back and enjoy it in your bedroom or outside on the terrace. We will happily provide you with cutlery and crockery

  • Upon check out, please leave your bedroom and bathroom windows open (unless of course it’s lashing down!) to vent the room before Nettie cleans it

  • When paying your bill, you can either pay before you leave via BACS into our bank account, or by card using our new mobile chip and pin terminal which will be sanitized before the next guests uses it

 

Should we find Coronavirus on site, or one of our family is tested positive or needs to self-isolate, we may need to cancel your booking at short notice. Where this happens alternate dates will be offered.

Thank you as always for your wonderful kindness and understanding

© 2020 Hazelwood Farm B&B in Crayke, North Yorkshire